FAQs
I received the incorrect order or my product does not work, what should I do?
We only allow exchanges and refunds within 48 hours of purchase. Browse here for more details: Product FeedbackWhat is Cannabis Express?
CanEx is a fully licensed cannabis delivery retailer serving the greater SF area and the peninsula.Are you medical or recreational?
BOTH! We currently hold Adult Use and Medical Permits from the City of San Francisco.How much can I buy?
Depending on if you have a medical card or not you will have different limits. The maximum a recreational customer can buy of flower is 28 grams.What forms of payment are allowed?
Currently Cash, Credit, Debit, and Lynx Cards Only.
We may require Lynx Cards for out-of-state ID’s.
How do you process credit cards?
If you pay with Credit there will be a $7.50 flat fee. We also require physical ID verification & in some cases, credit card transactions may not be offered to First Time Customers & Patients. Please do not be alarmed when you see a charge on your statement from “Marie’s Deliv.”
Please also note that the credit card name must match the ID and the zip code must match your delivery address.Are there any undisclosed fees?
IF you pay with Debit or Credit there will be a $7.50 processing fee.
This fee will be calculated on SubTotal, Tax, and Tip
What taxes are included in the sale of product?
Excise Tax of 15% is included in price all cannabis product on the menu
Sales Tax of 8.5% is added to all Orders (San Francisco currently does not charge any additional city taxes. Yay!)
How can I place my order?
- Add + Upload:Name, E-Mail, Phone Number, Address, Government Issued PHOTO ID, and Doctor’s Rec (if applicable).
- Once submitted it will take 2-3 minutes to become verified and receive a notification via text/email.
- Once verified you can place your order online! Enter any special notes and Promo Codes before you click Place Order.
What do I need to show when the driver arrives?
In order to receive your delivery the driver will need to see your valid government issued ID and collect a confirmation signature for every order!How long will it take to get my order delivered?
Our average delivery time is about 60-90 minsWhat is the busiest time of the day for you guys and when should I order for me to get my order asap?
Usually ordering from 11-3 is the best time to get the fastest delivery, anytime after that will usually be up to an hour to an hour and a half.
Pre-Ordering is available and encouraged! We just ask for a 1.5-2hr delivery window for our drivers. (Ex: 12pm-2pm)
What time is the last delivery?
We accept orders from
10am – 9:59pm | Monday – Sunday
Will we deliver to your work?
Yes! Very discreetly (make sure you mention this in your order notes!).How will my items be delivered?
In a reusable (child proof) bag.Is a tip required?
No but tips are always appreciated.Is there a delivery fee?
No! Currently Cannabis Express does not charge any delivery fees ☺
Specials FAQs
What promotions are offered?
– CANEXFTP is $5.00 off all FTPs.
We offer weekly deals of all types on our website https://cannabisexpress.com/deals
I am a first time patient, Is there any deals that I can get?
Yes! $5.00 off your first order w/ promo code CANEXFTP