• I received the incorrect order or my product does not work, what should I do?

    We only allow exchanges and refunds within 48 hours of purchase. Browse here for more details: Product Feedback
  • What is Cannabis Express?

    CanEx is a fully licensed cannabis delivery retailer serving the greater SF area and the peninsula.
  • Are you medical or recreational?

    BOTH! We currently hold Adult Use and Medical Permits from the City of San Francisco.
  • How much can I buy?

    Depending on if you have a medical card or not you will have different limits. The maximum a recreational customer can buy of flower is 28 grams.
  • What forms of payment are allowed?

    Currently Cash, Credit, Debit, and Lynx Cards Only.

    We may require Lynx Cards for out-of-state ID’s.

  • How do you process credit cards?

    If you pay with Credit there will be a $7.50 flat fee. We also require physical ID verification & in some cases, credit card transactions may not be offered to First Time Customers & Patients. Please do not be alarmed when you see a charge on your statement from “Marie’s Deliv.”
    Please also note that the credit card name must match the ID and the zip code must match your delivery address.
  • Are there any undisclosed fees?

    IF you pay with Debit or Credit there will be a $7.50 processing fee.

    This fee will be calculated on SubTotal, Tax, and Tip

  • What taxes are included in the sale of product?

    Excise Tax of 15% is included in price all cannabis product on the menu

    Sales Tax of 8.5% is added to all Orders (San Francisco currently does not charge any additional city taxes.  Yay!)

  • How can I place my order?

    1. Add + Upload:Name, E-Mail, Phone Number, Address, Government Issued PHOTO ID, and Doctor’s Rec (if applicable).
    2. Once submitted it will take 2-3 minutes to become verified and receive a notification via text/email.
    3. Once verified you can place your order online! Enter any special notes and Promo Codes before you click Place Order.
  • What do I need to show when the driver arrives?

    In order to receive your delivery the driver will need to see your valid government issued ID and collect a confirmation signature for every order!
  • How long will it take to get my order delivered?

    Our average delivery time is about 60-90 mins
  • What is the busiest time of the day for you guys and when should I order for me to get my order asap?

    Usually ordering from 11-3 is the best time to get the fastest delivery, anytime after that will usually be up to an hour to an hour and a half.

    Pre-Ordering is available and encouraged! We just ask for a 1.5-2hr delivery window for our drivers. (Ex: 12pm-2pm)

  • What time is the last delivery?

    We accept orders from

    10am – 9:59pm | Monday – Sunday

  • Will we deliver to your work?

    Yes! Very discreetly (make sure you mention this in your order notes!).
  • How will my items be delivered?

    In a reusable (child proof) bag.
  • Is a tip required?

    No but tips are always appreciated.
  • Is there a delivery fee?

    No! Currently Cannabis Express does not charge any delivery fees ☺

Specials FAQs

  • What promotions are offered?

    CANEXFTP is $5.00 off all FTPs.

    We offer weekly deals of all types on our website https://cannabisexpress.com/deals

  • I am a first time patient, Is there any deals that I can get?

    Yes! $5.00 off your first order w/ promo code CANEXFTP